All I Want For Christmas Is A Little Perspective And HumilityNOT MY STORY
I work in a hotel. We all know that guests are especially awful around the holiday season, but this year, they’ve THOROUGHLY driven me up the wall due to the storm.
Customer #1: “Due to the power outage, I didn’t get my hot breakfast! This is very disappointing and I demand compensation!”
Me: “Yeah, you know who else didn’t get their hot breakfast? EVERYONE IN TOWN, INCLUDING ME.”
Customer #2: “My brother made a reservation for the whole family, and my name is nowhere on it. Can you check me in anyway? And can we use his card on file to pay for it?”
Me: “…No.”
Customer #2: “You don’t have any flexibility? Even though it’s Christmas, and we’ve been driving for eleven hours?”
Me: “…Are you insane? No.”
Customer #3: “I see that the restaurant is closed due to a burst pipe. Is the bar open?”
Me: “I’m so sorry; I’m afraid not. I do have some alcohol in the gift shop, though, and you could have a seat by the fire in the lobby!”
Customer #3: “Ugh! We were looking for camaraderie! Talking to people in the bar! Celebrating the holiday! Getting drunk in public! But now, it’s a ghost town. This is not the joyous experience we wanted!”
Me: “I get it; this is all super disappointing. We’ve had a ton of cancellations, on account of the TERRIBLE STORM THAT HAS CLOSED MULTIPLE MOUNTAIN PASSES, and no one is happy about any of this. You think the restaurant manager is happy about the burst pipe? Because she’s not. Neither is the executive chef and, frankly, neither am I. So I hear what you’re saying, but also, your day is going a lot better than mine, so go back to your room.”
All I Want For Christmas Is A Little Perspective And Humility NOT MY STORY
I work in a hotel. We all know that guests are especially awful around the holiday season, but this year, they’ve THOROUGHLY driven me up the wall due to the storm.
Customer #1: “Due to the power outage, I didn’t get my hot breakfast! This is very disappointing and I demand compensation!”
Me: “Yeah, you know who else didn’t get their hot breakfast? EVERYONE IN TOWN, INCLUDING ME.”
Customer #2: “My brother made a reservation for the whole family, and my name is nowhere on it. Can you check me in anyway? And can we use his card on file to pay for it?”
Me: “…No.”
Customer #2: “You don’t have any flexibility? Even though it’s Christmas, and we’ve been driving for eleven hours?”
Me: “…Are you insane? No.”
Customer #3: “I see that the restaurant is closed due to a burst pipe. Is the bar open?”
Me: “I’m so sorry; I’m afraid not. I do have some alcohol in the gift shop, though, and you could have a seat by the fire in the lobby!”
Customer #3: “Ugh! We were looking for camaraderie! Talking to people in the bar! Celebrating the holiday! Getting drunk in public! But now, it’s a ghost town. This is not the joyous experience we wanted!”
Me: “I get it; this is all super disappointing. We’ve had a ton of cancellations, on account of the TERRIBLE STORM THAT HAS CLOSED MULTIPLE MOUNTAIN PASSES, and no one is happy about any of this. You think the restaurant manager is happy about the burst pipe? Because she’s not. Neither is the executive chef and, frankly, neither am I. So I hear what you’re saying, but also, your day is going a lot better than mine, so go back to your room.”
(CONTD)