“You cannot control what happens to you, but you can control your attitude toward what happens to you, and in that, you will be mastering change rather than allowing it to master you.” Brian Tracy
“We cannot change our past. We can not change the fact that people act in a certain way. We can not change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude.”Charles R. Swindoll
“My attitude is that if you push me towards something that you think is a weakness, then I will turn that perceived weakness into a strength.”Michael Jordan
Warning: Do Not Give Retail Workers Your Attitude When It’s Their Last DayI used to be a shift leader in a pizza place. We had this regular who was very rude. The first time I helped him, he ignored me when I read his order back to him, so he didn’t know that there was one part of his order I didn’t hear. When it came time for him to collect his pizzas, he gave me an earful about how bad I was at my job to screw that up, and how he wasn’t going to tip as a result. Most people didn’t tip, so that didn’t bother me half as much as he thought it did.Fast forward three years. It’s my last day. This guy has come in on a regular basis. He calls me “girly” even though I’m a fully grown middle-aged woman, and he is just generally rude and condescending. Today is no exception. As I’m finishing taking his order, he makes a remark about how I’d “better get everything right, or no tip”. Normally, I’d just say, “Yes, sir,” and continue on my way. But it is my last day. So, I stop and look him straight in the eyes.Me: “[Customer], I don’t give a s*** about the tip.”He is taken aback for a moment by my language because I never, ever swear in front of customers. Customer: “Sure, you do! You people all care about that!” Me: “No, I don’t. If that was all I cared about, I’d be disappointed, because only maybe one in four customers actually tips. If how hard I worked depended on that, I’d never work hard.
“You cannot control what happens to you, but you can control your attitude toward what happens to you, and in that, you will be mastering change rather than allowing it to master you.” Brian Tracy
“We cannot change our past. We can not change the fact that people act in a certain way. We can not change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude.”Charles R. Swindoll
“My attitude is that if you push me towards something that you think is a weakness, then I will turn that perceived weakness into a strength.”Michael Jordan
Warning: Do Not Give Retail Workers Your Attitude When It’s Their Last DayI used to be a shift leader in a pizza place. We had this regular who was very rude. The first time I helped him, he ignored me when I read his order back to him, so he didn’t know that there was one part of his order I didn’t hear. When it came time for him to collect his pizzas, he gave me an earful about how bad I was at my job to screw that up, and how he wasn’t going to tip as a result. Most people didn’t tip, so that didn’t bother me half as much as he thought it did.Fast forward three years. It’s my last day. This guy has come in on a regular basis. He calls me “girly” even though I’m a fully grown middle-aged woman, and he is just generally rude and condescending. Today is no exception. As I’m finishing taking his order, he makes a remark about how I’d “better get everything right, or no tip”. Normally, I’d just say, “Yes, sir,” and continue on my way. But it is my last day. So, I stop and look him straight in the eyes.Me: “[Customer], I don’t give a s*** about the tip.”He is taken aback for a moment by my language because I never, ever swear in front of customers. Customer: “Sure, you do! You people all care about that!” Me: “No, I don’t. If that was all I cared about, I’d be disappointed, because only maybe one in four customers actually tips. If how hard I worked depended on that, I’d never work hard.