This gives me a (partial) idea. I already have a file with all my important numbers, which is fine when I can cut&paste into webpage forms. But what s/w might be available to read these numbers out loud, either into the phone line or at least to a speaker? Ideas anyone?
I agree with you, Al; but, good luck with the concept. Several years ago, I needed to have some gutters installed, so I grabbed the yellow pages (remember those) and started calling companies who offered the service. After 5 calls to answering machines, I finally reached a warm body with blood coursing through their veins. After placing an order for the installation, the woman asked me why I chose their company. I said, “Because you answered the phone.”
My wife works on the receiving end of one of those companies. Giving your Acct # the first time brings up your acct for the service rep, saving your time in searching for the account while you are on the phone with her. Verifying it by a human is 1, Federal law, and 2, protects your privacy. Finally she makes way more than minimum wage.
If anyone is going to get mad at anyone, get peeved at the gov’t or the company even, but be civil to the human on the other end of the line.
I hate to say it, but once you purchase their service, your call really is not that important. In a company with 13,000,000 subscribers (see my comment above) the company won’t fret over losing a subscriber or two.
They may say “Your call is important to us, please hang on”. Don’t believe it though, a single subscriber, even a single business subscriber, doesn’t mean squat to them.
GSJohnson over 10 years ago
Ah, but that would require paying an actual person…
ladykat over 10 years ago
And if you really want to talk to me, when you call, there will be a person calling and not a computer.
pschearer Premium Member over 10 years ago
This gives me a (partial) idea. I already have a file with all my important numbers, which is fine when I can cut&paste into webpage forms. But what s/w might be available to read these numbers out loud, either into the phone line or at least to a speaker? Ideas anyone?
Perkycat over 10 years ago
One of my biggest pet peeves too. Why have the computer ask me if you are just going to ask me again.
neverenoughgold over 10 years ago
I agree with you, Al; but, good luck with the concept. Several years ago, I needed to have some gutters installed, so I grabbed the yellow pages (remember those) and started calling companies who offered the service. After 5 calls to answering machines, I finally reached a warm body with blood coursing through their veins. After placing an order for the installation, the woman asked me why I chose their company. I said, “Because you answered the phone.”
joxerator over 10 years ago
I remember a few times where I had to give my account number, name, address, and phone number several times because I kept getting transferred.
@neverenoughgold: I know about yellow pages because every company that prints one thinks I need one.
celeconecca over 10 years ago
this is sooooo true!
Jeff0811 over 10 years ago
My wife works on the receiving end of one of those companies. Giving your Acct # the first time brings up your acct for the service rep, saving your time in searching for the account while you are on the phone with her. Verifying it by a human is 1, Federal law, and 2, protects your privacy. Finally she makes way more than minimum wage.
If anyone is going to get mad at anyone, get peeved at the gov’t or the company even, but be civil to the human on the other end of the line.
Jeff0811 over 10 years ago
I hate to say it, but once you purchase their service, your call really is not that important. In a company with 13,000,000 subscribers (see my comment above) the company won’t fret over losing a subscriber or two.
They may say “Your call is important to us, please hang on”. Don’t believe it though, a single subscriber, even a single business subscriber, doesn’t mean squat to them.
pschearer Premium Member over 10 years ago
Many thanks. I’ll look into it.