One of my friends is the most determined woman I’ve ever met. When she decided to buy a used car, she studied her trade-in value and various measures of what the model she wanted was worth. She found a local dealer who had the car in stock. She arrived with her husband at 3 pm, told them what model she wanted and how much she was willing to pay. They tried every trick in the book on her. Attempted to deal with her husband, had the fake “meeting with the manager” (she responded with the fake couple’s talk outside), tried to divert her to another model, offered her extra services that she didn’t want. Finally, at ten o’clock that night, they agreed to her price. She told them there was “just one more thing”: they had to move the seat covers from the old car to the new car. The salesman agreed instantly. He almost cried when he found out that the seats had to be removed to accomplish the exchange. She’s my consumer hero.
One of my friends is the most determined woman I’ve ever met. When she decided to buy a used car, she studied her trade-in value and various measures of what the model she wanted was worth. She found a local dealer who had the car in stock. She arrived with her husband at 3 pm, told them what model she wanted and how much she was willing to pay. They tried every trick in the book on her. Attempted to deal with her husband, had the fake “meeting with the manager” (she responded with the fake couple’s talk outside), tried to divert her to another model, offered her extra services that she didn’t want. Finally, at ten o’clock that night, they agreed to her price. She told them there was “just one more thing”: they had to move the seat covers from the old car to the new car. The salesman agreed instantly. He almost cried when he found out that the seats had to be removed to accomplish the exchange. She’s my consumer hero.