After reading the comments here- I am compelled to pass on a lesson learned. This concerns 2 particular employees at the hotel I manage (a college grad- going for masters and the other a college student) who cannot do simple math and have no concept of how much things cost or how much they pay for things. Why are they still employed? They are 2 of the most charismatic people I have ever met and can talk down the most boisterous and argumentative customer. Charisma and confidently delivered flattery can get people to do things that they would never do otherwise. Our filed customer complaints, both in person and the email satisfaction survey we send out 10 days after checkout, have dropped significantly after I made them “guest relations”. There were several months after I promoted them that I did just what AE did in the last panel- Now, I accept that most people are willing to be led down the path if the person leading is confident, charamatic, and capable of subtle or not-so-subtle flattery.
All the kid needs to do is move here – they are rasing our property taxes by 2.5% across the board to give every school kid their own laptop here- That prposal just passed at the beginning of the month
After reading the comments here- I am compelled to pass on a lesson learned. This concerns 2 particular employees at the hotel I manage (a college grad- going for masters and the other a college student) who cannot do simple math and have no concept of how much things cost or how much they pay for things. Why are they still employed? They are 2 of the most charismatic people I have ever met and can talk down the most boisterous and argumentative customer. Charisma and confidently delivered flattery can get people to do things that they would never do otherwise. Our filed customer complaints, both in person and the email satisfaction survey we send out 10 days after checkout, have dropped significantly after I made them “guest relations”. There were several months after I promoted them that I did just what AE did in the last panel- Now, I accept that most people are willing to be led down the path if the person leading is confident, charamatic, and capable of subtle or not-so-subtle flattery.