Un-huh…. Okay… Un-huh…. Oh my… Alright, let’s take a look at this…
Today’s strip pretty much sums up what customer service phone work will do to you. People will say things on the phone they would never say to you in person. Eventually you learn to listen for key words or phrases; everything else starts sounding like Charlie Brown’s teacher. That might sound cynical, but it helps to a) preserve the CSR’s sanity, and b) lets the CSR flip through 12 – 15 account-related screens while the caller is yapping, making the call more efficient (in theory).
Wiley, thanks for that breath of fresh air! I actually got a gas(p) out of today’s strip.