I have to say…..the only place I call that this doesn’t happen is Chewy.com, where I buy my pet supplies. If I need to call them, a live person answers and is very helpful 24/7/365. I will always be loyal to them for that kind of service.
That’s pretty much the right of it…I loathe those menus. I want to talk to a human and not be told to check the website. I’ve already checked the website…
I’m sick and tired of hearing, YOUR CALL IS IMPORTANT TO US, when in fact it’s NOT important enough for anyone to answer the phone, or even interrupt the hold music and canned chatter in a timely manner. It’s plainly insulting.
Well look at it this way who really wants to talk somebody who is in a bad mood and is having some sort of problem with the company they are calling. You really don’t want to go out of your way to encourage this kind of thing.
dadthedawg Premium Member 9 months ago
What is your username and password?…..
The dude from FL (not bragging) Premium Member 9 months ago
Nope, you have to play that awful music that makes you want to fall asleep!
Coopersdad 9 months ago
I have to say…..the only place I call that this doesn’t happen is Chewy.com, where I buy my pet supplies. If I need to call them, a live person answers and is very helpful 24/7/365. I will always be loyal to them for that kind of service.
Asharah 9 months ago
At least they’re honest
Zykoic 9 months ago
That’s the new 911.
eced52 9 months ago
They figure you will hang up if they stall long enough.
PoochFan 9 months ago
How true. And many never tell you how to reach a real person. Or, after a long wait, it hangs up on you.
ThreeDogDad Premium Member 9 months ago
Please listen carefully as our menu options have recently changed. They are more intractable and obfuscated.
Just-me 9 months ago
That’s pretty much the right of it…I loathe those menus. I want to talk to a human and not be told to check the website. I’ve already checked the website…
BigDeal 9 months ago
I’m sick and tired of hearing, YOUR CALL IS IMPORTANT TO US, when in fact it’s NOT important enough for anyone to answer the phone, or even interrupt the hold music and canned chatter in a timely manner. It’s plainly insulting.
Paul D Premium Member 9 months ago
WHY do I need to “Press 1” for ENGLISH?
Phoenix83 9 months ago
This call may be recorded so we can laugh at you for thinking we’d do anything about your issue.
preacherman Premium Member 9 months ago
It must be so boring editing Cosmo’s work that Shoe has to mess with the mind of one of his readers. Oh, well, he didn’t need that cirscriber, anyway.
MichiganMitten 9 months ago
That’s about right.
rshive 9 months ago
A-maze-ing.
ladykat 9 months ago
Truth.
Buckeye67 9 months ago
Well look at it this way who really wants to talk somebody who is in a bad mood and is having some sort of problem with the company they are calling. You really don’t want to go out of your way to encourage this kind of thing.
cactusbob333 9 months ago
They make it difficult so that you will give up and hang up.
jvscanlan Premium Member 9 months ago
Nor is your call important enough that we’ll hire enough staff to actually take your call.
eddi-TBH 9 months ago
And God forbid we should waste our precious money hiring and training real people who might actually be helpful.
wlbr549 9 months ago
I hate it when I finally get thru to a human, it’s someone in Cambodia who says his name is “John”. Yeah, right!
Roy Lamberton 9 months ago
Better than the AI Phone Trees they are using…. “Please state the reason for your call…” and you are stuck forever in a time loop.