I work at a pizza place. I had a customer come in at 9 pm or so and ask for our snack-sized pizza. I apologized and said we were out, and offer to get her a regular-sized pizza instead of a snack-sized pizza.
She got angry and demanded to know how it was possible we were out. So I explained that we sold out of them earlier in the day.
She is still angry and demands to know why we can’t make more now. I explain that we prepare the dough the previous day but that the dough is only good for a single day, so any of the snack-sized pizzas that we don’t sell by the end of the day have to get thrown out. This means that at the end of every day we have to estimate how many we think we are going to sell the next day. We don’t want to make so many that we have to throw out a bunch of products, but we also don’t want to make so few that we can’t meet the demand for them.
She doesn’t want to give up though and continues to be angry and wants to know why we didn’t make more then. I explain that we tend to sell the snack-sized pizza mostly right after school and work and that today we had more people than normal order them, so they got sold out in the mid afternoon.
She doesn’t understand how it is that we stay in business if we are sold out of this item. I wasn’t entirely sure how to respond to this. The snack-sized pizza costs less than $5, and we MIGHT prepare as many as 10 of them (sometimes only 5) on any given day. This means if we sell all 10 the store has made less than $50. I don’t want to tell her that the snack-sized pizza isn’t what keeps us in business but I’m just not sure what she wants at this point. Well I know she WANTS the snack-sized pizza. But I’m just not getting anywhere with her. I don’t HAVE the snack-sized pizza, I’ve offered her an alternative but she doesn’t want that, and instead seems to want me to explain supply and demand to her.
TLDR: Customer wants a thing but can’t have thing demands that life is explained.
I work at a pizza place. I had a customer come in at 9 pm or so and ask for our snack-sized pizza. I apologized and said we were out, and offer to get her a regular-sized pizza instead of a snack-sized pizza.
She got angry and demanded to know how it was possible we were out. So I explained that we sold out of them earlier in the day.
She is still angry and demands to know why we can’t make more now. I explain that we prepare the dough the previous day but that the dough is only good for a single day, so any of the snack-sized pizzas that we don’t sell by the end of the day have to get thrown out. This means that at the end of every day we have to estimate how many we think we are going to sell the next day. We don’t want to make so many that we have to throw out a bunch of products, but we also don’t want to make so few that we can’t meet the demand for them.
She doesn’t want to give up though and continues to be angry and wants to know why we didn’t make more then. I explain that we tend to sell the snack-sized pizza mostly right after school and work and that today we had more people than normal order them, so they got sold out in the mid afternoon.
She doesn’t understand how it is that we stay in business if we are sold out of this item. I wasn’t entirely sure how to respond to this. The snack-sized pizza costs less than $5, and we MIGHT prepare as many as 10 of them (sometimes only 5) on any given day. This means if we sell all 10 the store has made less than $50. I don’t want to tell her that the snack-sized pizza isn’t what keeps us in business but I’m just not sure what she wants at this point. Well I know she WANTS the snack-sized pizza. But I’m just not getting anywhere with her. I don’t HAVE the snack-sized pizza, I’ve offered her an alternative but she doesn’t want that, and instead seems to want me to explain supply and demand to her.
TLDR: Customer wants a thing but can’t have thing demands that life is explained.