Arlo and Janis by Jimmy Johnson for February 06, 2015
February 05, 2015
February 07, 2015
Transcript:
Arlo says, "Bread, milk, peanut butter, dish-washing liquid," Arlo says, "Lettuce, eggs, juice, ricotta... pearl onions... sun-dried tomatoes..." Arlo says, "Toothpicks! Horseradish! Capers! Cheese cloth?!" Arlo says, "Ah, come on! I'll be in the store for an hour!"
Good response to helping the customer feel at ease.
“Find the capers” (alternately, pearl barley) has always elementary in training new hires to think both as a stocker and as a customer.