I’ve been working since 7:30 AM and have had no breakfast. An older woman is waiting in a line that’s being served by a new coworker who is only on her third day.
Customer: “You stupid girl! Why are you so incompetent! Are you new or something? This is taking too long!”
We have a line full of people on both sides of our registers.
Me: To my customer. “Excuse me for a moment.”
I turn to the customer verbally abusing my coworker and I tell her in no uncertain terms:
Me: “You are not going to speak to my coworker that way! You can either wait your turn and treat us with the respect we deserve, or you can leave!”
Customer: “I’m going to ask for your manager!”
Me: “Go for it. I welcome their intervention. I dare you.”
Her jaw hit the floor, and she quietly paid for her items when it was her turn. When I turned back around, my ever-patient customer burst out laughing.
From Not Always Right: Daring Is Scaring
I’ve been working since 7:30 AM and have had no breakfast. An older woman is waiting in a line that’s being served by a new coworker who is only on her third day.
Customer: “You stupid girl! Why are you so incompetent! Are you new or something? This is taking too long!”
We have a line full of people on both sides of our registers.
Me: To my customer. “Excuse me for a moment.”
I turn to the customer verbally abusing my coworker and I tell her in no uncertain terms:
Me: “You are not going to speak to my coworker that way! You can either wait your turn and treat us with the respect we deserve, or you can leave!”
Customer: “I’m going to ask for your manager!”
Me: “Go for it. I welcome their intervention. I dare you.”
Her jaw hit the floor, and she quietly paid for her items when it was her turn. When I turned back around, my ever-patient customer burst out laughing.
NOT my story!