I work at a bookstore. Due to staffing issues, my manager is working the counter today. I’m helping a separate customer when I overhear this conversation.
Customer: “I’m looking for a book.”
Manager: “Well, you’re in the right place! What book are you looking for?”
Customer: “I don’t remember the title, but the cover was blue.”
I glance at the counter to see [Manager] staring at the customer in bafflement.
Manager: “…Please tell me you’re not serious.”
Customer: Suddenly angry “Why the f*** are you working at a bookstore if you don’t know your books?”
Manager: “I thought that was a bad joke they tell about customers. I didn’t think anyone was actually stupid enough to think we could find a book by the colour of the cover. I need more to go on than that.”
Customer: “I want to speak to your manager!”
Manager: “I am the highest acting manager in the store right now. You can give me more information about the book you want, or you can leave.”
The customer stormed out angrily. For the next week, I would occasionally overhear [Manager] apologizing to members of the staff for “accusing us of being full of s***” when we mentioned customers like that.
Hey! They Said De Ting!
I work at a bookstore. Due to staffing issues, my manager is working the counter today. I’m helping a separate customer when I overhear this conversation.
Customer: “I’m looking for a book.”
Manager: “Well, you’re in the right place! What book are you looking for?”
Customer: “I don’t remember the title, but the cover was blue.”
I glance at the counter to see [Manager] staring at the customer in bafflement.
Manager: “…Please tell me you’re not serious.”
Customer: Suddenly angry “Why the f*** are you working at a bookstore if you don’t know your books?”
Manager: “I thought that was a bad joke they tell about customers. I didn’t think anyone was actually stupid enough to think we could find a book by the colour of the cover. I need more to go on than that.”
Customer: “I want to speak to your manager!”
Manager: “I am the highest acting manager in the store right now. You can give me more information about the book you want, or you can leave.”
The customer stormed out angrily. For the next week, I would occasionally overhear [Manager] apologizing to members of the staff for “accusing us of being full of s***” when we mentioned customers like that.
NOT my story