We have some vending machines in part of our store. I’m the one they call whenever a customer has an issue with them. In this instance, a customer has put some money in (four quarters) and their candy bar hasn’t come out.
Me: “I can open the machine to get the money back, but I want to check something with the mechanism real quick. Do you mind putting in some more quarters? I can get it back for you straight away.”
Customer: “Sure!”
He obliges and inserts four more quarters and presses the button for his candy bar. As I was expecting, two fall into the dispensing tray.
Customer: “Oh, sweet! Two for one!”
He starts to walk away happily with his two candy bars. After I stopped him and explained what happened he still seemed confused… and content with his good deal!
Mind-Vending
We have some vending machines in part of our store. I’m the one they call whenever a customer has an issue with them. In this instance, a customer has put some money in (four quarters) and their candy bar hasn’t come out.
Me: “I can open the machine to get the money back, but I want to check something with the mechanism real quick. Do you mind putting in some more quarters? I can get it back for you straight away.”
Customer: “Sure!”
He obliges and inserts four more quarters and presses the button for his candy bar. As I was expecting, two fall into the dispensing tray.
Customer: “Oh, sweet! Two for one!”
He starts to walk away happily with his two candy bars. After I stopped him and explained what happened he still seemed confused… and content with his good deal!