The best thing to do for an angry customer is to be polite and let them vent. When they realize that you aren’t buying into their anger, it makes them even more angry. That way, you’ve done your job, and you win some satisfaction knowing you’ve got the best of them.
The best thing to do for an angry customer is to be polite and let them vent. When they realize that you aren’t buying into their anger, it makes them even more angry. That way, you’ve done your job, and you win some satisfaction knowing you’ve got the best of them.