Working Daze by John Zakour and Scott Roberts for July 27, 2006
July 26, 2006
July 28, 2006
Transcript:
"We need a focus group to study our customer service." "To find ways to improve it?" "Don't be ridiculous. We need to learn just how terrible it can be before we actually lose customers."
No New Wars almost 2 years ago
So that’s how the banks managed it.