The Duplex by Glenn McCoy for October 08, 2009
October 07, 2009
October 09, 2009
Transcript:
Eno: Welcome to the cable company's automated phone system. At the beep please state the reason for your call. Eno: Beep. Eno: One moment, and I'll connect you with a service technician.
More From The Duplex
Llewellenbruce about 15 years ago
That’s twice Eno’s cable has gone out this week.
comicgos about 15 years ago
Comcast must love all of the free publicity!
Plods with ...™ about 15 years ago
except for the disconnect coming in the next panel.
7 times in a row. Then pushed the button for ordering and got right through
Amazing how that works.
Jolly1995 about 15 years ago
Yup! some things never change, do they?
ds133 about 15 years ago
I remember this call, I did this last month. It’s the I-called-yesterday-about-the-cable-being-out-and-a-representative-said-it-would-be-fixed-but-it’s-still-out-today phone call to the cable company. Then comes the part where a new representative says he has no idea what you are talking about, and of course they can’t fix it until next week sometime, and you’ll have to pay for the service call, and thank you for choosing comcast while playing his 7 thousandth game of solitaire instead of actually doing anything!
….But I’m not bitter about it, not at all.
Sugie63 about 15 years ago
I did thisonce and did get a service rep. It is so nice to speak to a real live person. That’s half the battle:-}
Digital Frog about 15 years ago
My sister used to be a cable service rep, and actually got a call from a lady complaining that her TV wasn’t working during a power outage…
Steve Parmelee Premium Member about 15 years ago
Sugie63 is right - there are times when exactly this action will prompt a voice-recognition menu system to default to a human being.
You might give fair notice to others in your household before trying this technique, however, lest they try to use the phone to dial 911.
bald about 15 years ago
they actually have real live people as service reps at the cable company ??
COWBOY7 about 15 years ago
And occasionally they even help you!
chinook2 about 15 years ago
Wow. It would beat all odds if the guy actually spoke perfect english! That would be a miracle!
I guess he got his cable back when he got the job, and then it went out when he got fired!
qwPr
mrprongs about 15 years ago
Hope it’s not mice eating through the cable like on Non Sequitor.