Outsourced call centers keep the world economy going. Always interesting to ask where they are physically located.. refreshes the little geography we learned in school.
I actually DID that, once! Back in the early 1970’s I had to call the Los Angeles Rapid Transit District (herinafter called the RTD) to find out if a certain bus line ran to the location I wanted to get to. AS ALWAYS, their line was busy…busy…busy…busy……and when I finally got on with an operator, I was immediately put on hold. I asked Mama to put the phone on Line 1, (we had a business phone) and to wait out the hold, to ask the information I wanted. She agreed, put the phone on the counter and went about her work. We could still get calls on the other lines.
MEANWHILE, I went to the bus stop (we were in the San Fernando Valley) rode the 93 to catch the 74 line, rode the 74 line into Los Angeles and got off at the RTD bus terminal… went in, found the line schedule I wanted, went back out… caught a bus back to the 74, then the 74 back to the 93 and home… a distance of perhaps 6- miles, round trip (or more, I don’t really know) and came in with the schedule. MAMA WAS STILL ON HOLD!!
dimndno over 2 years ago
Government service.
HunterIsACriminal over 2 years ago
I called the DMV (MVA in some states). 45 minute hold to get someone who knew nothing.
toddsouza06 over 2 years ago
You have bigger problems Harley, Rip Haywire and TNT have borrowed your bike!
ms-ss over 2 years ago
Your call is important to us. Please listen carefully, as our options have changed. If this is an emergency, hang up and dial 911.
maverick1usa over 2 years ago
Whenever I get that recording I always wonder how many operators/agents they have working. I usually hang up after ten minutes & try later.
Alberta Oil Premium Member over 2 years ago
Outsourced call centers keep the world economy going. Always interesting to ask where they are physically located.. refreshes the little geography we learned in school.
SylviSterling over 2 years ago
I actually DID that, once! Back in the early 1970’s I had to call the Los Angeles Rapid Transit District (herinafter called the RTD) to find out if a certain bus line ran to the location I wanted to get to. AS ALWAYS, their line was busy…busy…busy…busy……and when I finally got on with an operator, I was immediately put on hold. I asked Mama to put the phone on Line 1, (we had a business phone) and to wait out the hold, to ask the information I wanted. She agreed, put the phone on the counter and went about her work. We could still get calls on the other lines.
MEANWHILE, I went to the bus stop (we were in the San Fernando Valley) rode the 93 to catch the 74 line, rode the 74 line into Los Angeles and got off at the RTD bus terminal… went in, found the line schedule I wanted, went back out… caught a bus back to the 74, then the 74 back to the 93 and home… a distance of perhaps 6- miles, round trip (or more, I don’t really know) and came in with the schedule. MAMA WAS STILL ON HOLD!!
Yeah THAT was how bad it was!
tad1 over 2 years ago
Can’t say I blame Harley. Being put on hold is so annoying.