I used to work at a call center for a big company, where we sent IT people out to staff’s offices when they needed a computer fixed, within an hour after they called…
The big company decided to outsource our call center, and we became employees of the outsourcing company…
First thing the outsourcing company did was change our center’s name from “Help Desk” to “IT Service Exchange” because it also changed our response times – instead of immediately sending an IT person out, now we just booked repair visits with lead times of two or more weeks…
The big company complained, but the outsourcing company pointed out that they should have read the new contract before they signed it…
allen@home over 1 year ago
I can believe it.
zerotvus over 1 year ago
Hello my name is John Wayne, how may I help you…..
wongo over 1 year ago
But, “Your call is very important to us”!
tarnsman over 1 year ago
I always refer to them as “The Customer Lack-Of-Service Department”.
ferddo over 1 year ago
I used to work at a call center for a big company, where we sent IT people out to staff’s offices when they needed a computer fixed, within an hour after they called…
The big company decided to outsource our call center, and we became employees of the outsourcing company…
First thing the outsourcing company did was change our center’s name from “Help Desk” to “IT Service Exchange” because it also changed our response times – instead of immediately sending an IT person out, now we just booked repair visits with lead times of two or more weeks…
The big company complained, but the outsourcing company pointed out that they should have read the new contract before they signed it…
Ren Rodee over 1 year ago
Hey, I know those guys!