From NOT ALWAYS RIGHT: When The Pumpkin Spice Leaves A Bitter Aftertaste
I work as a glorified cashier in a store specializing in bundt cakes. We happen to sell mini ones the size of cupcakes, which come in dozens and are very popular. A customer calls me in late October with a complaint.
Me: “Hello, and thank you for calling [Franchise]. This is [My Name]; how may I help you?”
Customer: “Oh… Hi, I was just calling to place a complaint?”
Me: “Yes, of course. Mind telling me what’s wrong? Maybe we can work it out.”
Customer: “Um, my mom ordered a dozen bundtinis but there were no pumpkin. I was really disappointed.”
Me: “Did your mother specifically order the pumpkin spice?”
Customer: “I don’t know. It’s my mom. But there weren’t any and I was so disappointed.”
Me: “Well, the regular assortment only comes with [our four most popular flavors]. Pumpkin spice is seasonal, so it’s not one of them. You have to order a custom assortment to—”
Customer: “Can I just get a refund?”
Me: “I’ll have to see your receipt for that to make sure you specially ordered the pumpkin.”
Customer: “What? I don’t have that anymore! We bought those bundtinis last October!”
Me: “…”
Customer: “I’m calling corporate. Goodbye.”
She hung up, and I told my manager and coworkers. It’s one of our favorite stories to tell now.
mccollunsky 11 months ago
But does the bagel also have pumpkin spice?
Yakety Sax 11 months ago
From NOT ALWAYS RIGHT: When The Pumpkin Spice Leaves A Bitter Aftertaste
I work as a glorified cashier in a store specializing in bundt cakes. We happen to sell mini ones the size of cupcakes, which come in dozens and are very popular. A customer calls me in late October with a complaint.
Me: “Hello, and thank you for calling [Franchise]. This is [My Name]; how may I help you?”
Customer: “Oh… Hi, I was just calling to place a complaint?”
Me: “Yes, of course. Mind telling me what’s wrong? Maybe we can work it out.”
Customer: “Um, my mom ordered a dozen bundtinis but there were no pumpkin. I was really disappointed.”
Me: “Did your mother specifically order the pumpkin spice?”
Customer: “I don’t know. It’s my mom. But there weren’t any and I was so disappointed.”
Me: “Well, the regular assortment only comes with [our four most popular flavors]. Pumpkin spice is seasonal, so it’s not one of them. You have to order a custom assortment to—”
Customer: “Can I just get a refund?”
Me: “I’ll have to see your receipt for that to make sure you specially ordered the pumpkin.”
Customer: “What? I don’t have that anymore! We bought those bundtinis last October!”
Me: “…”
Customer: “I’m calling corporate. Goodbye.”
She hung up, and I told my manager and coworkers. It’s one of our favorite stories to tell now.
Zykoic 11 months ago
Local oil change service offers pumpkin spice 10-30 oil for your car.
Doug K 11 months ago
… I think maybe I’m not really thirsty (anymore).
bwswolf 11 months ago
I like pumpkin pie …… And “THAT” is “IT” …… ;O
EXCALABUR 11 months ago
Just give me what I ordered!