From NOT ALWAYS RIGHT: When The Pumpkin Spice Leaves A Bitter Aftertaste
I work as a glorified cashier in a store specializing in bundt cakes. We happen to sell mini ones the size of cupcakes, which come in dozens and are very popular. A customer calls me in late October with a complaint.
Me: “Hello, and thank you for calling [Franchise]. This is [My Name]; how may I help you?”
Customer: “Oh… Hi, I was just calling to place a complaint?”
Me: “Yes, of course. Mind telling me what’s wrong? Maybe we can work it out.”
Customer: “Um, my mom ordered a dozen bundtinis but there were no pumpkin. I was really disappointed.”
Me: “Did your mother specifically order the pumpkin spice?”
Customer: “I don’t know. It’s my mom. But there weren’t any and I was so disappointed.”
Me: “Well, the regular assortment only comes with [our four most popular flavors]. Pumpkin spice is seasonal, so it’s not one of them. You have to order a custom assortment to—”
Customer: “Can I just get a refund?”
Me: “I’ll have to see your receipt for that to make sure you specially ordered the pumpkin.”
Customer: “What? I don’t have that anymore! We bought those bundtinis last October!”
Me: “…”
Customer: “I’m calling corporate. Goodbye.”
She hung up, and I told my manager and coworkers. It’s one of our favorite stories to tell now.
mccollunsky about 1 year ago
But does the bagel also have pumpkin spice?
Yakety Sax about 1 year ago
From NOT ALWAYS RIGHT: When The Pumpkin Spice Leaves A Bitter Aftertaste
I work as a glorified cashier in a store specializing in bundt cakes. We happen to sell mini ones the size of cupcakes, which come in dozens and are very popular. A customer calls me in late October with a complaint.
Me: “Hello, and thank you for calling [Franchise]. This is [My Name]; how may I help you?”
Customer: “Oh… Hi, I was just calling to place a complaint?”
Me: “Yes, of course. Mind telling me what’s wrong? Maybe we can work it out.”
Customer: “Um, my mom ordered a dozen bundtinis but there were no pumpkin. I was really disappointed.”
Me: “Did your mother specifically order the pumpkin spice?”
Customer: “I don’t know. It’s my mom. But there weren’t any and I was so disappointed.”
Me: “Well, the regular assortment only comes with [our four most popular flavors]. Pumpkin spice is seasonal, so it’s not one of them. You have to order a custom assortment to—”
Customer: “Can I just get a refund?”
Me: “I’ll have to see your receipt for that to make sure you specially ordered the pumpkin.”
Customer: “What? I don’t have that anymore! We bought those bundtinis last October!”
Me: “…”
Customer: “I’m calling corporate. Goodbye.”
She hung up, and I told my manager and coworkers. It’s one of our favorite stories to tell now.
Zykoic about 1 year ago
Local oil change service offers pumpkin spice 10-30 oil for your car.
Doug K about 1 year ago
… I think maybe I’m not really thirsty (anymore).
bwswolf about 1 year ago
I like pumpkin pie …… And “THAT” is “IT” …… ;O
EXCALABUR about 1 year ago
Just give me what I ordered!