Adult Children by Stephen Beals for January 12, 2024

uh that’s because you don’t speak Russian, ladies. Two negatives is still a negative.

On our door in big red letters…Appointments Required….first question from one standing outside for two hours in freezing cold looking at the sign…..we open the door….Do I need an appointment?

You can’t always make things right, even if the customer is wrong.

..and two rights bring you back to where you started..

I worked at Walmart for a while about 14 years ago. We would often have people come up with something and it would ring up for $12. They would say the sign said $9. After calling my boss over too many times, I was told that if it was less than $5 in difference to just give them the lower price. I was then showed how to adjust it. After that I did not even question anyone, I just lowered the price if they complained.

Ha! Someone get that customer an emotional support manager.

My dad used to work at the Honolulu airport, Department of Agriculture. There was a separate xray machine for check-in luggage only. There was a sign right there. Dad said that people would ask ALL DAY if they had to put their carry-ons through. At first the workers were polite but, by the end of the shift, the answer would be “what does the sign say”.

Nothing like willfully misreading an ad and then insisting the store accommodate the ad anyway.

I’m not immune to misreading the occasional ad, but when I politely question why something was rung up the way it was, I’m reasonable and don’t get pushed out of shape over it. After all, the error was mine, and I don’t care if it was 20 cents or 20 dollars, I was still wrong.

Discretion is the better part of valor…..good going!