When my wife was a retail pharmacist, one of the things she and the techs really liked were the special store discount coupons that could hand out at their discretion. These were like $10 off your purchase. When someone had a problem and was nice about it, they could give them a coupon if nothing else. The jerks got nothing.
Remember this next time you go into a store with a problem.
A employee at my office learned that the other day. About 20 customers stood outside our plainly marked “Closed” DMV office. So he went out to explain they needed to go to the nearby open office. Not one person was pleased or thanked him. Instead he was bombarded by personal attacks and even threatened by the governor being called for not letting them in for services. Even when there was no one to serve them as the office is closed. I just laughed….I stopped doing that weeks ago.
The full quote from Harry Selfridge is “The customer is always right, in matters of taste,” Which means that if they wanna buy an ugly hat, let them – they’re still buying it. Does not mean that staff have to agree to any and all demands.
seanfear 8 months ago
and if you are bad and still get punished, then you haven’t been bad enough.
julie.mason1 Premium Member 8 months ago
Who is the manager? She said, “Berle”.
gigagrouch 8 months ago
Last time i was threatened with being reported to my boss, i told the complaintant my full name and said, “Spell it right!”
That threw them off their game.
ladykat 8 months ago
In this case, the customer is wrong.
RadioDial Premium Member 8 months ago
..that is actually a rule that applies to life in general, unfortunately..
MuddyUSA Premium Member 8 months ago
Sorry Shelby…you’re learning the rules……
Mike Baldwin creator 8 months ago
Nice return, Shelby!
christelisbetty 8 months ago
Hair spray is supposed to hold your hair in place. Her’s looks like it’s not going anywhere.What’s the problem ?
P51Strega 8 months ago
When my wife was a retail pharmacist, one of the things she and the techs really liked were the special store discount coupons that could hand out at their discretion. These were like $10 off your purchase. When someone had a problem and was nice about it, they could give them a coupon if nothing else. The jerks got nothing.
Remember this next time you go into a store with a problem.
Vet Premium Member 8 months ago
A employee at my office learned that the other day. About 20 customers stood outside our plainly marked “Closed” DMV office. So he went out to explain they needed to go to the nearby open office. Not one person was pleased or thanked him. Instead he was bombarded by personal attacks and even threatened by the governor being called for not letting them in for services. Even when there was no one to serve them as the office is closed. I just laughed….I stopped doing that weeks ago.
jmcenanly 8 months ago
For some reason, it is Ferengi rule of Acquisition #285,"No good deed ever goes unpunished."
6turtle9 8 months ago
“We’re not supposed to accept beauty returns, but I’ll work with you.”….. because I don’t see any beauty here….
willie_mctell 8 months ago
That’s why most big stores have return desks.
NaGrom Premium Member 8 months ago
The full quote from Harry Selfridge is “The customer is always right, in matters of taste,” Which means that if they wanna buy an ugly hat, let them – they’re still buying it. Does not mean that staff have to agree to any and all demands.
Seeker149 Premium Member 8 months ago
I bet Penny would be happy to play along, hear out the customer, and “yell” at Shelby for trying to allow a return.