From Not Always Right: When You Want The Aloha To Be More Of The “Goodbye” Kind Than The “Hello” Kind, Part 2
I am helping a customer book a flight and hotel to Hawaii.
Me: “Do you need me to book a taxi for you from the airport to the hotel?”
Customer: “Wait, do they have cars in Hawaii?”
Me: “Uh, of course.”
Customer: “But how do they get them over there?! Isn’t there like a big river in the way?”
Me: “The Pacific, yes.”
Customer: “Fine, the Pacific River, whatever.”
NOT my story.
Customer Satisfaction. It a ancient mythology.
We should be satisfied that they allowed us to be a customer…
So, now I know where he works….. the IRS
C-S can be funny at times. You can’t believe what your customers get up to.
Customer satisfaction will never exist as long as Wall Street does.
John Zakour and Scott Roberts
Yakety Sax 10 months ago
From Not Always Right: When You Want The Aloha To Be More Of The “Goodbye” Kind Than The “Hello” Kind, Part 2
I am helping a customer book a flight and hotel to Hawaii.
Me: “Do you need me to book a taxi for you from the airport to the hotel?”
Customer: “Wait, do they have cars in Hawaii?”
Me: “Uh, of course.”
Customer: “But how do they get them over there?! Isn’t there like a big river in the way?”
Me: “The Pacific, yes.”
Customer: “Fine, the Pacific River, whatever.”
NOT my story.
Gent 10 months ago
Customer Satisfaction. It a ancient mythology.
Kirk Barnes Premium Member 10 months ago
We should be satisfied that they allowed us to be a customer…
LongWong 10 months ago
So, now I know where he works….. the IRS
mousefumanchu Premium Member 10 months ago
C-S can be funny at times. You can’t believe what your customers get up to.
William Bludworth Premium Member 10 months ago
Customer satisfaction will never exist as long as Wall Street does.