As a sysadmin, many times staff called me with “problems”. For hardware, many times is was 1) not plugged in, 2) Not connected, and 3) not turned on. For software, the biggest issues were people 1) clicking on attachments from someone they do not know, 2) Doing a “free scan” that ADDS viruses, not clear them, and 3) not keeping the software up to date. When all else fails…read the instructions before using… you know…that book that comes with the hardware/software ( or the PDF).
As a sysadmin, many times staff called me with “problems”. For hardware, many times is was 1) not plugged in, 2) Not connected, and 3) not turned on. For software, the biggest issues were people 1) clicking on attachments from someone they do not know, 2) Doing a “free scan” that ADDS viruses, not clear them, and 3) not keeping the software up to date. When all else fails…read the instructions before using… you know…that book that comes with the hardware/software ( or the PDF).