The Born Loser by Art and Chip Sansom for March 23, 2016
March 22, 2016
March 24, 2016
Transcript:
Brutus: Aw, for cryin' out loud! Gladys: What's wrong? Brutus: I wish our health insurance company's new procedure to simplify communications by using an online e-account... Brutus: Wasn't so complicated.
OnStar lost my husband’s business when their online registration kept him going in circles. Then when they tried to call him to do it over the phone he was at work and couldn’t take the call. “Simplifying” lost them a customer.