Twenty years of service as a tech – customer service is part of tech support. Very often, the people who found me rude and obnoxious were themselves rude and obnoxious. Each time a complaint went up the chain about me, the message I got back from above was “You don’t have to put up with that kind of customer abuse. Hang up.”
Some of the people who get lousy customer service should consider the possibility that it is because they are lousy customers.
Twenty years of service as a tech – customer service is part of tech support. Very often, the people who found me rude and obnoxious were themselves rude and obnoxious. Each time a complaint went up the chain about me, the message I got back from above was “You don’t have to put up with that kind of customer abuse. Hang up.”
Some of the people who get lousy customer service should consider the possibility that it is because they are lousy customers.