Cornered by Mike Baldwin for October 11, 2023

“Venting” machine.

All too true

But clear and concise gets a lot of problems settled rather quickly. Too bad few people understand the power.

I do Customer Service and that’s pretty accurate. I Although some do belong in the other line, but there are less of them.

The plus and minus signs are more concise than clear.

I see the abuse customer service reps have to put up with so, even when I’m frustrated and angry with the failures of whatever device/product/service I’m dealing with, I do try to be polite and clear. More than once I’ve said something to the effect of, “I realize you are not to blame for this fiasco, but you’re the only point of contact I have, so forgive my venting. Could you please pass my dissatisfaction on to your higher-ups?”

working the clear and concise window looks like a good gig.

There’s a #$@&*# hole in my donut!!

Most start out clear and consise, but by the time one gets through the layers of customer frustration machine to get to voice the complaint, they’ve had their finite amount of patience long since squandered by the interface.

Brilliant idea.

I hope these ladies work in shifts and exchange windows.

Reminds me of an Eddie Murphy line, there’s a whole packet of tic-tacs in my pocket, take all you want

I have my lawyer from the firm of Kursen, Bittshhen, and Moanen handle these matters.

Sort of makes one reevaluate one’s approach to matters of dissatisfaction…

If you cut off the ability to give a concise complaint, you deserve the cussing.

MEN!!! (I know. I’m one, tool)

She probably wears earplugs. I would! LOL

Yep, yelling at people really gets things done!

The complaint window can be a blessing and a curse.

I’ve also seen the opposite where they have a really long line and the staff are completely ignoring the customers. Then, I see a sign that says “We will not tolerate any abusive behaviour or attitudes!”

zappy is here

couldn’t ever pay me enough…no way…no how!

That window needs a splash guard.

Now, now people, calm down, the sooner the better…

They need a window to keep the flying spittle at bay.

Most “customer service” these days seem designed solely for “calming” purposes. It has become nearly impossible to reach someone who can deal with an “unscripted” problem – even harder if the user interface starts with a voice menu. I often find it easier to write to the office of the CEO. No, the CEO doesn’t read it but staff at that level is more qualified to handle the unusual problem.

Since most of my business, banking, purchases, etc. is done online, I have found that if I take deep breaths before and during the telecon with customer service and I am extremely kind, I get great results and sometimes a refund and/or discount on the future billings.The LONG wait time on hold gives me time to cool down.

I am a clear and concise type. Ranting like a lunatic just proves you are a lunatic and not to be allowed out in public.

My first job out of college was being a customer service rep for dock workers! It was quite an experience, that drove me into cartooning in a hurry.

my wife’s followup appointment with the surgeon was for 10:30 and at noon i went to complain at the reception desk, despite my wife’s entreaties. i politely asked where one had to go to submit a complaint, at which the woman i was talking to got an amused look on her face and said, complain? well, we have some forms you can fill out. i was already angry about the “appointment” just being an estimate, but she managed to tip me over the edge to incendiary. still, i didn’t engage in any cursing, much as i wanted to…

A short, polite, reasonable option is available. But yelling is so much more satisfying

Hopefully, he didnt have a garlic and onion sandwhich for lunch!

Reminds me of Monty Python…….This is insults!! you want arguments down the hall!!!!

How many times have I created that window for myself. Smh (in shame)