I think I work with many “Lila”s. True they often get caught in the end. The problem here is that length of the call is also a measurement so more likely than not, just say anything to get the customer off the phone. You get caught with this too, but I dont think management cares as much until the problem comes up. Being the person to talk with the customer after this, it usually leads to a long call convincing the customer what really is going on. At some point you eventually want to give up and just agree along with the rest of them. Doesnt help the customer, but it keeps your job secure.
3hourtour Premium Member about 15 years ago
HA-HA
arsmall about 15 years ago
LoL! Love the sweater.
alondra about 15 years ago
If Alexandra catches her doing that she may be out the door very quickly.
bald about 15 years ago
so this is what those customer service reps are actually doing, i always thought some of them were unscrupulous and underhanded
thyasyn about 15 years ago
I think I work with many “Lila”s. True they often get caught in the end. The problem here is that length of the call is also a measurement so more likely than not, just say anything to get the customer off the phone. You get caught with this too, but I dont think management cares as much until the problem comes up. Being the person to talk with the customer after this, it usually leads to a long call convincing the customer what really is going on. At some point you eventually want to give up and just agree along with the rest of them. Doesnt help the customer, but it keeps your job secure.