I think I work with many “Lila”s. True they often get caught in the end. The problem here is that length of the call is also a measurement so more likely than not, just say anything to get the customer off the phone. You get caught with this too, but I dont think management cares as much until the problem comes up. Being the person to talk with the customer after this, it usually leads to a long call convincing the customer what really is going on. At some point you eventually want to give up and just agree along with the rest of them. Doesnt help the customer, but it keeps your job secure.
I think I work with many “Lila”s. True they often get caught in the end. The problem here is that length of the call is also a measurement so more likely than not, just say anything to get the customer off the phone. You get caught with this too, but I dont think management cares as much until the problem comes up. Being the person to talk with the customer after this, it usually leads to a long call convincing the customer what really is going on. At some point you eventually want to give up and just agree along with the rest of them. Doesnt help the customer, but it keeps your job secure.