Her call volume? I’m pretty sure they usually track Average Handle Time. With a high AHT, she would take fewer calls over the course of a shift. But they use “call volume” to refer to all calls coming into the queue at any given moment.
Actually, I was in Lila’s position where a close friend of mine became my boss at a previous employer some years ago…I never slacked (You manage a group home for DD males, you can NEVER slack like Ed at Working Daze), but i have to admit i took advantage of our friendship in other ways. Gaah, we would argue on how to do things in my home…for instance, how to decorate it with potted plants and hanging piccys (I was resistive because one of my guys would throw things if he was mad about something, which was often)…n truth, i was often crossing the line into insubordination. I was let go because HER overseers didnt like me….
I apologized to her since for all of that, but she never took it the way i thought she did…and we are still close friends to this day (wish we could be closer though…)
Lila please grow up. Annie has already passed you and so has Boyd and Drew. You have a daughter to raise or is it the other way around? I would be be so ashamed I would quit on my own.
rayannina over 13 years ago
Lila, you’re not gonna win this battle …
loganswift over 13 years ago
Her call volume? I’m pretty sure they usually track Average Handle Time. With a high AHT, she would take fewer calls over the course of a shift. But they use “call volume” to refer to all calls coming into the queue at any given moment.
3hourtour Premium Member over 13 years ago
..well..we all know she can’t let her go because the boss likes her…
ctsignguy over 13 years ago
Actually, I was in Lila’s position where a close friend of mine became my boss at a previous employer some years ago…I never slacked (You manage a group home for DD males, you can NEVER slack like Ed at Working Daze), but i have to admit i took advantage of our friendship in other ways. Gaah, we would argue on how to do things in my home…for instance, how to decorate it with potted plants and hanging piccys (I was resistive because one of my guys would throw things if he was mad about something, which was often)…n truth, i was often crossing the line into insubordination. I was let go because HER overseers didnt like me….
I apologized to her since for all of that, but she never took it the way i thought she did…and we are still close friends to this day (wish we could be closer though…)
JWF Premium Member over 13 years ago
Thanks for sharing, John. Whatever level of friendship you have with her, aside, it was great that you apologized. You should feel good about that.
kittylover2 over 13 years ago
Lila please grow up. Annie has already passed you and so has Boyd and Drew. You have a daughter to raise or is it the other way around? I would be be so ashamed I would quit on my own.
montycantsin2 over 13 years ago
Good come-back, Lila!