My job is providing tech support to scientists (our company sells scientific equipment).
I have a sign on my wall that say:The Laws of Physics: They’re not just recommendations.
What prompted that was an engineer asking if our pump could drive a fluid with the viscosity of honey through a foot long tube with the diameter of a human hair.
It told me once they needed to do a HARD RESET on my terminalI asked him if he ment to turn it off and then back because we already did that twice on he got real quiet
At one time I did field service. I worked on a project that supported the U. S. Army and I made tent calls. I got to one place where the issue was that the terminal was not working. When I asked where I could plug it in, the response was “oops.” I wrote that one off as operator error.
Another time I got a call to fix the light pen. I took a paper towel and wiped about a 1/8 inch of dust off the screen and told them, ‘If you can’t see the screen, the odds are the light pen can’t either."
I was the database guru, I’m not a hardware expert. However, I did travel with two memory boards and a motherboard in my backpack.
I once worked with a bug system that doubled as our customer service incident tracker. When a user submitted an incident that turned out to be their mistake, the status on it was changed to “UBD – User Brain Damage”. I don’t know if anyone ever mentioned that status to our customers.
Sounds like a cool place to work. Most of the engineers I know are brilliant, grounded and totally interested in doing things that have not happened --yet. Gives me hope.
At least once during the Obama administration, one of his advisors recommended that the Law of Gravity be repealed in order to facilitate some scheme they were contemplating.
lalapalooza Premium Member 10 months ago
Try setting it down and then picking it up again.
rmremail 10 months ago
My job is providing tech support to scientists (our company sells scientific equipment).
I have a sign on my wall that say:The Laws of Physics: They’re not just recommendations.
What prompted that was an engineer asking if our pump could drive a fluid with the viscosity of honey through a foot long tube with the diameter of a human hair.
enigmamz 10 months ago
Turn it off, wait 15 seconds, then turn it back on.
suv2000 10 months ago
It told me once they needed to do a HARD RESET on my terminalI asked him if he ment to turn it off and then back because we already did that twice on he got real quiet
Bilan 10 months ago
All he has to do is turn his back to the sabertooth that’s charging at him.
Imagine 10 months ago
If it’s not the system, it’s the training. Or lack thereof.
Imagine 10 months ago
Somebody didn’t read the manual.
John Lustig (Last Kiss) creator 10 months ago
Just turn the bow off and back on and then it’ll work fine.
Pickled Pete 10 months ago
Did that once, trying it with a golf ball and a tree… dammed near took my eye out..
cdward 10 months ago
First, unplug yourself. (Then maybe get a bandage)
Imagine 10 months ago
Push your nose, your ear and your big toe at the same time. That should do it.
dot-the-I 10 months ago
Remindful of the kidhood rejoinder when being singled out for a put-down: “You’re pointing one at me and three back at yourself.”
Count Olaf Premium Member 10 months ago
He could always take it back to Kohls and get a refund from Amazon.
Walrus Gumbo Premium Member 10 months ago
Operator error.
fredd13 10 months ago
Put it down and pick it up again? That might just work…
franki_g 10 months ago
more like booty, as in swift kick in it to turn him around
dflak 10 months ago
I love it when you call your service provider and the recording says, “You can solve your internet problems by logging into our website.”
dflak 10 months ago
At one time I did field service. I worked on a project that supported the U. S. Army and I made tent calls. I got to one place where the issue was that the terminal was not working. When I asked where I could plug it in, the response was “oops.” I wrote that one off as operator error.
Another time I got a call to fix the light pen. I took a paper towel and wiped about a 1/8 inch of dust off the screen and told them, ‘If you can’t see the screen, the odds are the light pen can’t either."
I was the database guru, I’m not a hardware expert. However, I did travel with two memory boards and a motherboard in my backpack.
WorkshopGardener Premium Member 10 months ago
Did you try reading the safety and user’s manual?
sandpiper 10 months ago
This particular trial weeds out those who are not technologically proficient. It’s called the Darwin Theory.
uniquename 10 months ago
I once worked with a bug system that doubled as our customer service incident tracker. When a user submitted an incident that turned out to be their mistake, the status on it was changed to “UBD – User Brain Damage”. I don’t know if anyone ever mentioned that status to our customers.
dagupster 10 months ago
A primordial CEBKAC error
strictures 10 months ago
That’s how Don the Con would hold a bow
cbedda 10 months ago
Sounds like a cool place to work. Most of the engineers I know are brilliant, grounded and totally interested in doing things that have not happened --yet. Gives me hope.
Mediatech 10 months ago
User Error, replace user and try again.
Amra Leo 10 months ago
That’s gonna leave a mark…
mindjob 10 months ago
Looks more like the suicide prevention hotline
Cozmik Cowboy 10 months ago
My coder/tech support friends call that a “RTFM problem”.
mwksix 10 months ago
“Archery Support, how may I be helping you this darkness!?”
mistercatworks 10 months ago
These people would be in less danger standing near the target.
Mike Baldwin creator 10 months ago
First you have to learn about String theory.
ComicsBinger Premium Member 10 months ago
Ok. I know it’s a comic but how is that even possible???
sperry532 10 months ago
Have you tried taking the string off, then putting it back on again?
Outrageous.Tom 10 months ago
At least once during the Obama administration, one of his advisors recommended that the Law of Gravity be repealed in order to facilitate some scheme they were contemplating.
eb110americana 10 months ago
If the arrow is in the wrong place, try moving the cursor. (“#$@%*ing arrows!”)
[Unnamed Reader - 14b4ce] 10 months ago
Green Arrow is filing a libel suit as we speak
Curiosity Premium Member 10 months ago
Looks like a cassic case of “operator error” to me!
Richard S Russell Premium Member 10 months ago
Eventually this species developed the art of proficiency simulation: Shoot an arrow at the barn, then draw the bullseye around it.
57-Don 10 months ago
Try turning it off and on
Digital Frog 10 months ago
ID Ten T error
keenanthelibrarian 10 months ago
First learn how the system works; that seems to be the problem …
Jason Allen 10 months ago
Rebooting? No, no, no. You want to turn it off completely, count to ten, and then turn it back on again.
Teto85 Premium Member 10 months ago
RTFM
lindz.coop Premium Member 10 months ago
Oooooopsie!!
cherns Premium Member 10 months ago
Could be a useful feature, as it was for Matt Helm in the Dean Martin movie The Silencers
cherns Premium Member 10 months ago
https://youtu.Be/pQHX-SjgQvQ
bakana 10 months ago
Barney Fife’s ancestor.